Ward file 03/11 · CIVIC GOVERNANCE PLATFORM
ನಾಗರಿಕNagarikOne
Snap a civic problem. AI routes it to the right department.
it in
any language
Civic complaints arrive unstructured, duplicated and multilingual, and tracking which department owns them — and holding it accountable — is manual.
A civic issue-reporting platform: citizens photograph a pothole, garbage pile or broken streetlight in a mobile app, in any language, and Gemini translates, categorises, prioritises and routes it — while municipal and department admins work it on a live dashboard with heatmaps, SLAs and a department leaderboard.
From pothole
to resolved
- 1
Report
The citizen submits a photo, GPS location and a description from the Expo app.
- 2
Understand
Gemini translates to English and returns category, priority, urgency (1–5) and the owning department.
- 3
Verify
Gemini vision classifies the photo; if image and text agree the report is AI-verified, otherwise it waits for review.
- 4
De-duplicate
A PostGIS proximity check within a 24-hour window upvotes an existing report instead of creating a new one.
- 5
Resolve
Admins approve and set an SLA; the department resolves with a proof photo, earning leaderboard points — live over Socket.io.
Pothole near the bus stop, ward 103
“ಬಸ್ ನಿಲ್ದಾಣದ ಹತ್ತಿರ ದೊಡ್ಡ ಗುಂಡಿ” → translated
Around the city
Multilingual reporting
↑Report in any language; AI translates for the department.
Two-signal AI check
↗Text category and image category must agree before a report is trusted.
Geo duplicate merging
→Nearby repeats become upvotes on one report.
Live heatmap
↖Leaflet heatmap and map view of every open issue.
SLA leaderboard
↰Departments earn points for resolving, with a bonus inside the SLA.
Public works register
Image × text verification
Two independent Gemini signals have to agree before a report skips manual review.
PostGIS duplicate merge
ST_DWithin on report geometry, filtered by category and a 24-hour window, turns repeats into upvotes.
SLA-weighted gamification
50 points per resolution, +25 inside the SLA — feeding a public department leaderboard.